Work Experience

Global leader in cross-border money movement, serving millions of customers across 200+ countries through retail and digital channels.

• Owned end-to-end kiosk channel product strategy across U.S. retail partners, driving significant growth in customer adoption and transaction efficiency
• Led the full redesign and modernization of Western Union's next-generation money transfer kiosk, revamping the retail experience and improving accessibility across diverse user segments
• Drove strategic retail expansion by building and scaling partnerships with Kroger, Brightwell, and Lowe's, enabling rapid kiosk deployment across key national markets
• Launched and operationalized kiosks in Lowe's locations nationwide, unlocking a new distribution channel for in-store money movement

Global financial services company offering payment, expense management, and business financing solutions to millions of enterprise clients worldwide.

• Led strategic initiatives to optimize financial transaction workflows, improving efficiency and compliance across enterprise clients
• Spearheaded the launch of One AP, an automated accounts payable solution that streamlined vendor payment operations at scale
• Developed data-driven strategies to streamline enterprise onboarding, reducing integration time while enhancing customer adoption
• Partnered with risk and compliance teams to define security standards, ensuring adherence to financial regulations

Treasury and credit platform helping businesses take control of their cash flow and credit operations.

• Led the redesign of Kapital's enterprise lending platform, improving customer retention and growing monthly active users
• Analyzed financial risk factors and integrated compliance frameworks into the product roadmap, reducing regulatory exposure
• Developed API strategies for seamless financial integrations, enabling business clients to streamline cash flow and credit operations
• Worked with leadership to prioritize high-impact initiatives based on financial data and customer insights

A financial community platform built to help members achieve their financial goals through peer accountability and shared resources.

• Founded and led product from zero to launch — validated concept through 40+ user interviews across underserved financial demographics
• Designed and shipped MVP in 4 months: community spaces organized by financial goal type with progress sharing and peer support
• Discovered that accountability pairs drove 3× more engagement than open forums — rebuilt core interaction model around the insight
• Managed a small remote team across engineering, design, and community growth

Early-stage marketplace connecting fans to premium sports and entertainment experiences — VIP seating, meet-and-greets, and exclusive event access.

• Owned the product roadmap from inception through beta — built the two-sided marketplace balancing fan discovery and partner inventory management
• Ran market validation with 5 sports teams and 3 arenas to define inventory types and pricing structures
• Reduced the mobile booking flow to under 90 seconds by prioritizing a mobile-first, minimal-step design
• Managed launch in 2 markets before operations were suspended due to the COVID-19 pandemic

Enterprise consulting firm specializing in sales and HR transformation for large organizations, including Fortune 500 clients.

• Managed delivery across 3+ simultaneous enterprise consulting engagements, coordinating across client teams, internal consultants, and vendors
• Introduced agile sprint cadences to a waterfall consulting model, reducing delivery cycles and improving client visibility
• Facilitated executive workshops to surface misalignment early and build shared ownership of transformation outcomes
• Built the internal reporting infrastructure that enabled consistent quality across concurrent projects